12/03/2009 | Testimonials From Our Clients
Dear Mr. Beck,
This letter is in praise of your technician #206 - Mr. George McToy. His proficiency and courtesy is a credit to your company. He knows his job completely and hopefully he has solved our very serious problems with mice. He is welcome in our house anytime!
Very truly yours,
Ken and Katya,
I want to thank you for selecting the folks at Assured Environments to help us through this difficult time. Alex Vallone and his team have been very responsive and supportive to me. The temporary furnished apt I have rented had some suspicious-looking material on the bed frame that almost sent me over the edge when I saw it. Alex suggested that I give a sample of the specimen (on tape in a baggie) to his entomologist to evaluate. On an overnight basis I, gratefully, got the negative result---not bed bugs, not any kind of pest---and also got the peace of mind to calm down. Even his admin people on the phones are very pleasant and responsive.
If the outcome is as good as the service experience so far, we are definitely in the right hands.
Also want to thank you two again for the building communication and aggressive scheduling to move things forward. The encounters I have had with other residents has reflected natural concern, but more importantly, relative calm. What felt like an overwhelming nightmare to me now seems like something we really can get the other side of.
Thanks for your continuing hard work –
Dear Mr. Clarke,
I would be remiss if I did not recognize Mr. Dennis “Eddie” Markovich, for his outstanding performance. Eddie always goes above and beyond for the LGA Admirals Club. I call him my second set of eyes and ears.
Without hesitation, Eddie not only follows through on his routine service to us, but he takes notice of items that can assist us in combating our rodent problem. Eddie has stepped up to the forefront by completing the necessary tasks to control our rodent problem here at the LGA Admirals Club.
Eddie deserves the highest praise. His professionalism and team work is appreciated. On behalf of the LGA Admirals Club, thank Eddie and your team at Assured Environments for a job well done!
Thank you for taking the time to visit us yesterday. I am truly impressed with your follow-up care and personal touch to customer service.
I walked into my apartment for the first time yesterday and it was in immaculate order (my previous exterminator left a nightmare). Your staff is impeccable. Thank you so much.
See your team again on the 6th.
Just wanted to alert you that Bob did a terrific job yesterday. He and his partner were complete, thoughtful, attentive ( and particularly patient) to all of Alice's and my questions and clearly expert in their field.
We went to bed last nite (at my in-law's house, that is) feeling more confident that we have taken care of the problem and we really appreciate you and your team's extra TLC.
P.S. If you offer annual service contracts for general preventative exterminating services, pls let me know.
I just wanted to let you know that Bob Nichol has been great since taking over our account: prompt, accessible and professional all the way around. Thanks much.
"I wanted to let you know that my apartment was serviced today and I extremely impressed by the technician, Willis. I wanted to share with you that Willis was prompt, professional, and courteous. Beyond that, Willis listened to my concerns, explained to me what he was doing, and answered the many questions that I had. "
I hope you had a great weekend.
I just wanted to let you know that I was very impressed with your extermination team. They were courteous and professional, they answered all my questions patiently and with confident competence and went out of their way to be helpful.
I wanted to let you know about the positive experience I had when Mark
"mouse proofed" my home.
As you can imagine, the presence of mice in my home has been a
significant source of concern and aggravation for my family,
exacerbated by the fact that I have pre-schoolers. Mark appeared to
have been very thorough in his approach to solving our problem by
securing all means of access, injecting poison in the walls, and
strategically placing traps in the event a mouse is trapped inside
(which I hope is not the case, but continue to fear). He was
professional and took the time to respond to my questions and
concerns. It is truly a credit to your organization that you can
attract and retain individuals of Mark's caliber. I hope that his
efforts are recognized.